What We Deliver
Better process management and integration for improved customer service and operational efficiency
Whether you are selling products or services and whether you are selling to businesses or end-consumers, your customers expect a consistent cross-channel experience. Unfortunately the data and processes needed to meet this expectation is often located discretely, in heterogeneous applications across the enterprise such as Warehouse Management, CRM, eCommerce, Call Center, Catalog and Warranty systems. Better cross-channel integration of data and business processes can improve productivity across multiple functional areas and improve sales and service at all points of interaction.
What We Deliver
Your customers expect seamless and consistent communication and service across all channels. That means buy-anywhere/ return-anywhere capability; consolidated customer profile and transaction history; order tracking; and inventory visibility, availability, and price transparency.
The processes needed to deliver these services cross many functional areas, technologies and applications, and often require external collaboration. We bring the needed depth and breadth of knowledge to help you meet customer expectations, cost-effectively. Some of the more complex projects we've done include:
- Creation of online portals that provide information tailored to the customer and meet complex customer self-service needs, with professional and dynamic customer content
- Process engineering, design and integration of returns-management systems to handle reverse logistics, advance notification, optimized returns decision making, materials routing, returns data analysis and product re-sale
- Inventory visibility from order to delivery and return to your facilities when applicable
Related services and solutions include:
Business Process Analysis
Software Design and Development
Solution Integration
ROI Improvement