What We Deliver
Business Process Analysis
Our tailored approach delivers actionable recommendations and concrete business results
Effective business process improvement can provide competitive advantage through increased productivity and better customer service. Operational processes related to these goals usually involve significant human interaction; cross multiple functional areas, applications, technologies and channels; and must change frequently. Many well-intentioned solutions designed to address these needs fail to deliver expected results. Often this is due to a lack understanding of the business goals and the direct links between technology features and business benefits. Developing a solid foundation of business understanding ensures that business needs, not technology, is leading innovation and process improvement. This is the key to delivering measurable improvement.
How We’re Different
- The scope of business process analysis is tailored to your needs.
- We focus on identifying measurable outcomes by developing metrics that provide visibility into operational performance.
- Our diverse industry expertise allows us to contribute best-practices ideas and recommendations for process improvement.
- Because we implement what we recommend, our process recommendations are realistic.
- Knowledge transfer is part of every project, so when your project is complete, your team has better process analysis techniques and skills.
How We Do It
Our approach to Business Process Analysis is driven by these three philosophies:
- Tailored Approach Is your goal a quick-hit improvement or innovation? Or is it a comprehensive process reengineering? Each project is unique. Therefore the way Business Process Analysis is applied should be right-sized to meet strategic objectives. For example, we typically perform “as-is/to-be” process mapping but the balance of effort between “as-is” and “to-be” may vary depending on your goals.
- Collaborative Approach To be as efficient as possible we leverage the operational process knowledge of our customer’s business and IT staff. To facilitate the transfer of skills we mentor customer teams in performing process mapping themselves, enabling them to quickly achieve their own positive results.
- Leverage Standards The Business Process Management Notation (BPMN) standard is powerful and quickly becoming recognized as a practical guideline for modeling business processes. Whether the process mapping tool is your favorite office drawing tool or a full-fledged Business Process Management system, using the BPMN standard will improve communication between process stakeholders and can be leveraged in later software implementation stages.
Our process analysis experts combine deep experience, sound judgment and creative solutions to business needs by leveraging skills in the following areas:
- Business Process Mapping
- Requirements Elicitation and Management
- Project Planning, Estimation and Management
- Total Quality Management
- Lombardi TeamWorks® Business Process Management System (BPMS)
We provide the following related additional services and solutions:
Technology Strategy
Project Management
Solution Integration
ROI Improvement